Shipping policy

Logistics & Order Fulfilment

Dispatch Timelines

Operational excellence is our priority. As a dedicated, small-scale enterprise, our fulfilment team requires a standard processing window of 1 to 5 working days to accurately pick, pack, and manifest your order. Once handed over to our courier partners, an automated email containing your tracking itinerary will be issued immediately.

Carriage Services

  • Standard Carriage (7-14 Working Days): £3.99. We are pleased to provide complimentary standard carriage (FREE) for all transactions exceeding £10.

  • Expedited Carriage (3-10 Working Days): £7.99. Recommended for time-sensitive orders.

Global Shipping & Customs Regulations

We facilitate shipping to international destinations. However, please factor in potential transit extensions due to mandatory customs clearance procedures at the destination border. It is a strict condition of sale that the customer assumes full responsibility for the settlement of any import duties, local taxes, and clearance fees.

For comprehensive support regarding your shipment, please direct your enquiries to our logistics support team at zhaozeee@gmail.com.